Solutions

Triage tickets before they pile up.

Customer support teams use TriagePlan to classify urgency, detect VIP accounts, merge duplicates, and generate resolution plans — reducing average handle time by 40%.

Triage Engine
Customer Support workspaceTicket triage · escalation · resolution plans
2,400tickets/month
4.2havg triage time saved
89%first-route accuracy

Support teams receive requests from Zendesk, Intercom, and email. TriagePlan classifies urgency, detects VIP accounts, merges duplicates, and generates step-by-step resolution plans — so agents focus on solving, not sorting.

Critical
SSO outage blocking renewals
Owner · James OrtizDeadline · 4h Impact · 340 enterprise accountsStatus · In progress
EU payment gateway failure
Owner · Priya NairDeadline · 6h Impact · 340 customers · churn riskStatus · Investigating
High
Northwind Corp upgrade
Owner · Sarah ChenDeadline · 24h Impact · $420K ACV pipelineStatus · Assigned
Mobile iOS 18 crash
Owner · Dev Team ADeadline · 12h Impact · 12% mobile usersStatus · Triage complete
Medium
Bulk CSV export feature
Owner · Elena ParkDeadline · 3d Impact · 289 requestsStatus · Planned
Q3 campaign approval
Owner · Marketing OpsDeadline · 2d Impact · Cross-teamStatus · Pending
Low
Dark mode theme
Owner · DesignDeadline · 1w Impact · 847 votes · cosmeticStatus · Backlog
PDF export formatting
Owner · SupportDeadline · 5d Impact · 23 ticketsStatus · Queued

Every request deserves the right response.

Demo workspace includes 500 requests, 120 work orders, and 35 escalation cases — ready on signup.

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