AI request triage & routing
Every request deserves the right response.
Every request needs a plan before it becomes work.
TriagePlan's AI reads incoming customer complaints, product bugs, sales support, and operational approvals — classifies urgency, assigns teams, and generates execution plans automatically.
Prioritize. Assign. Execute.
500requests in queue
120work orders
35escalations
Daily intake
Eight types of work flood in every day
Customer needs, bug reports, feature requests, support tickets, internal tasks, project applications, sales requests, and operational needs — the real problem isn't volume, it's uncertainty.
Workflow
Intake → Triage → Routing → Planning
Watch how chaotic incoming requests become structured, actionable plans — the complete journey from request to resolution.
01
Intake
Aggregate from Email, Slack, Zendesk, Jira, and 12+ sources
02
Triage
AI classifies type, judges priority, assesses risk
03
Routing
Auto-assign to Engineering, CS, Product, or Management
04
Planning
Generate step-by-step resolution plans for every request
Request → Resolution
From chaotic intake to structured resolution
The center of TriagePlan visualizes the complete journey — how a single request moves from arrival to closed with full audit trail.
Request received
SSO outage report arrives from Zendesk · merged with 12 duplicates
AI analysis
Critical priority · 847 customers · $2.1M ARR · Score 96
Team assigned
Engineering on-call · James Ortiz · P0 sprint · 4h SLA
Plan generated
4-step resolution plan · status page draft · runbook linked
Resolved
Certificate renewed · 340 accounts restored · post-incident review scheduled
The real problem isn't too many tasks
It's the uncertainty. Today, scattered across Slack, Email, Notion, and Jira, no one knows the answer to these five questions.
What breaks without triage
Manual judgment in existing tools is extremely low efficiency. These are the costs enterprises pay every day.
Task backlogs grow unchecked
500+ requests sit unclassified. Critical issues hide among cosmetic feedback. SLA breaches become normal.
Cross-team buck-passing
Requests bounce between Engineering, Support, and Sales. No one owns the handoff. Resolution time doubles.
Response delays compound
VIP customers wait in the same queue as feature requests. Churn signals arrive too late for intervention.
Resources wasted on duplicates
847 people report the same SSO bug. Three teams investigate independently. 340 engineer-hours lost per month.
Platform
A standardized response system for every request type
01 · Intake
Intake Center
Airport arrival hall for enterprise work. All sources, one queue, live backlog visibility.
Explore → 02 · TriageTriage Engine
Digital emergency triage center. Classification, priority, risk, and team assignment with explainable AI.
Explore → 03 · RoutingRouting Plans
Air traffic control for task assignment. Bugs to Engineering, upgrades to CS, VIPs to Management.
Explore → 04 · BoardsResponse Boards
Enterprise Kanban by priority. Owner, deadline, impact, and status on every card.
Explore → 05 · IntelEscalations
AI catches VIP complaints, churn risks, and outages before they spread.
Explore → 06 · PlansResolution Plans
Auto-generated action steps for every request. Agents execute, AI plans.
Explore →Demo request center
See how 500 requests flow through triage in real time — the same workspace you get on signup.
Enterprise request center
Demo workspace · auto-loaded
Awaiting triage · 47
SSO outage — 340 accountsZendesk · 4m ago
TriageNorthwind upgrade requestHubSpot · 6m ago
QueuedMobile iOS 18 crashJira · 8m ago
TriageCSV export featureIntercom · 12m ago
RoutedEU payment timeoutEmail · 14m ago
PlannedAI triage output · REQ-2847
CriticalBug · OutageEngineering
SSO outage blocking enterprise renewals
847 customers affected · $2.1M ARR at risk · 4h SLA remaining · 12 similar resolved cases
- Verify IdP certificate expiry on auth gateway
- Rollback to previous SAML config if cert invalid
- Notify affected accounts via status page
EngAssigned team
4hSLA deadline
96Priority score
Establish a standardized response system
TriagePlan replaces manual judgment in Slack, Email, Notion, and Jira with an AI-driven intake → triage → routing → planning workflow — so every request gets the right response, every time.
One queue for every source of incoming work — airport arrival hall for enterprise requests.
AI classifies, prioritizes, and explains every decision with customer impact and revenue data.
Route to the right team, track on response boards, escalate before crises spread.
Built for teams that receive work
Customer support, product, engineering, operations, and leadership — each with tailored triage scenarios.